At Fiona Kits, we are dedicated to ensuring that your orders reach you securely and efficiently, no matter where you are in the world. This Shipping Policy explains how we handle the delivery of your purchases.
Order Processing
- All orders are processed once payment has been confirmed through our Cash on Delivery service.
- You will receive a confirmation email with your order details after placing your order.
Shipping Methods
We work with trusted courier and delivery partners to ensure safe handling and transportation of your orders worldwide.
Tracking Information
Once your order has been dispatched, we will provide tracking details (where available) so you can monitor the progress of your delivery.
Delivery Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order.
- In some cases, promotions or special offers may include free or discounted shipping.
Delayed or Lost Packages
While we do our best to ensure timely delivery, unforeseen delays may occasionally occur due to external factors beyond our control. If your order appears to be significantly delayed or lost, please contact us and we will work with our courier partners to resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us immediately with photos of the package and product. We will review the case and arrange for a replacement or other suitable solution.
Contact Us
For any questions or concerns regarding shipping, please reach out to us at [email protected].